job description
Join Thenamaris Philippines, Inc., a global leader in maritime and IT solutions, as our IT Support Specialist in the vibrant and dynamic island of Bali! We are seeking a proactive and technically skilled professional to provide first-level IT support, troubleshoot technical issues, and ensure seamless operations for our team across multiple locations in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this role, you will be the go-to expert for all IT-related concerns, from hardware and software troubleshooting to network support and user assistance. Youâll play a critical role in maintaining our IT infrastructure, ensuring minimal downtime, and delivering exceptional service to our employees. If you thrive in a fast-paced environment, enjoy solving technical challenges, and want to work in one of the worldâs most sought-after destinations, this is the perfect opportunity for you!
Bali offers a unique blend of professional growth and an unparalleled lifestyle. Imagine working in a tropical paradise with a thriving digital nomad community, world-class beaches, and a rich cultural experience. At Thenamaris, we value innovation, collaboration, and work-life balance, making this role ideal for someone looking to advance their career while enjoying the best of island living.
We offer a competitive salary, comprehensive benefits, and opportunities for professional development. If youâre ready to take your IT career to the next level in Bali, apply now and become part of our global team!
Responsibility
- Provide first-level IT support to employees, including troubleshooting hardware, software, and network issues.
- Respond to and resolve IT service requests in a timely manner, ensuring minimal disruption to business operations.
- Maintain and manage IT equipment, including laptops, desktops, printers, and other peripherals.
- Assist in the setup, configuration, and maintenance of IT systems, including user accounts, email, and software applications.
- Monitor and ensure the security of IT assets, including antivirus updates, firewall configurations, and data backups.
- Collaborate with external vendors and service providers to resolve complex technical issues.
- Document IT processes, troubleshooting steps, and resolutions for future reference.
- Conduct regular IT audits to ensure compliance with company policies and industry standards.
Qualifications
- Bachelorâs degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Minimum of 2 years of experience in IT support or a similar role.
- Proficiency in troubleshooting hardware, software, and network issues.
- Familiarity with Windows and macOS operating systems, as well as Microsoft Office Suite.
- Basic knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication skills in English, both written and verbal.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.