job description
Join Berca Hardayaperkasa as an IT Support Specialist in the vibrant heart of Bali! We are seeking a skilled professional to ensure seamless IT operations across our systems, providing top-tier hardware and software support to our team and end users.
In this dynamic role, you will be the go-to expert for troubleshooting technical issues, performing system installations, and maintaining IT infrastructure to maximize efficiency and minimize downtime. Your expertise will directly contribute to the smooth functioning of our business operations in one of Indonesia’s most exciting regions.
If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for technology, this is your opportunity to grow with a forward-thinking company in Bali’s booming tech scene.
Responsibility
- Provide timely and effective troubleshooting for hardware, software, and network-related issues.
- Install, configure, and maintain IT systems, including workstations, servers, and peripherals.
- Perform regular system updates, patches, and security checks to ensure optimal performance.
- Assist end users with technical support, including remote and on-site assistance.
- Monitor and maintain IT inventory, including tracking assets and managing software licenses.
- Collaborate with cross-functional teams to resolve complex technical problems.
- Document IT processes, solutions, and user guides for internal reference.
- Ensure compliance with company IT policies and cybersecurity best practices.
Qualifications
- Proven experience (2+ years) in IT support, hardware/software troubleshooting, and system maintenance.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and enterprise software.
- Familiarity with networking principles (LAN/WAN, TCP/IP, DNS, DHCP).
- Experience with helpdesk ticketing systems and remote support tools.
- Excellent problem-solving skills and the ability to work under pressure.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Fluent in English (written and verbal) with strong communication skills.
- Ability to work independently and as part of a team in a contract-based role.