job description
Join Pacific Rim Innovation and Management Exponents, Inc as an IT Support Specialist in the vibrant and dynamic region of Bali, Indonesia. This is a unique opportunity to provide top-tier technical support in a fast-paced, innovative environment while enjoying the tropical work-life balance Bali is renowned for.
As an IT Support Specialist, you will play a critical role in ensuring seamless IT operations for our clients and internal teams. Your expertise will help maintain, troubleshoot, and optimize our IT infrastructure, enabling business continuity and user satisfaction. Whether you're resolving hardware issues, configuring software, or assisting with network setups, your contributions will directly impact productivity and efficiency.
This contract position offers a competitive salary range of ₱30,000 – ₱32,500 per month (or equivalent in IDR), along with the chance to work in one of the world’s most sought-after destinations. If you are a problem-solver with a passion for technology and a desire to work in a collaborative, international setting, we want to hear from you!
Responsibility
- Provide first-level technical support to end-users via phone, email, or in-person, resolving hardware, software, and network issues efficiently.
- Install, configure, and maintain workstations, laptops, printers, and other peripherals to ensure optimal performance.
- Troubleshoot and resolve network connectivity issues, including Wi-Fi, VPN, and LAN/WAN configurations.
- Assist in the setup and deployment of new IT equipment and software applications for employees and clients.
- Monitor and maintain IT inventory, including tracking assets, licensing, and software updates.
- Collaborate with the IT team to diagnose and escalate complex technical issues to higher-level support when necessary.
- Conduct preventative maintenance and system checks to minimize downtime and improve reliability.
- Document all support requests, solutions, and follow-up actions in the IT ticketing system for future reference.
Qualifications
- A bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience (1-3 years) in IT support, helpdesk, or technical troubleshooting roles.
- Strong knowledge of Windows/macOS operating systems, Microsoft Office Suite, and common business applications.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and basic hardware troubleshooting.
- Excellent communication and interpersonal skills to interact with non-technical users and explain solutions clearly.
- Ability to work independently and in a team, managing multiple tasks in a fast-paced environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Willingness to relocate or work on-site in Bali (Canggu, Ubud, Denpasar, or surrounding areas).