job description
Join PT. Topla Fondamen Sukses, a forward-thinking technology company at the forefront of AI and IT innovation, and become a key player in transforming business operations through cutting-edge solutions. Based in the vibrant tech hub of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung), we are seeking a skilled IT Support Specialist to provide exceptional technical assistance, troubleshoot complex IT issues, and contribute to AI-driven projects that enhance efficiency and productivity.
In this role, you will collaborate with cross-functional teams to implement and maintain IT infrastructure, ensuring seamless operations while driving innovation. Whether you're resolving hardware/software issues, optimizing system performance, or assisting in AI integration, your expertise will directly impact our mission to deliver scalable and impactful technology solutions.
If you are passionate about technology, thrive in a dynamic environment, and want to work in one of Indonesia’s most exciting digital landscapes, this is the perfect opportunity to grow your career while enjoying Bali’s unique work-life balance. Apply now and be part of a team that values creativity, problem-solving, and continuous learning!
Responsibility
- Provide first-line technical support for hardware, software, and network-related issues to ensure minimal downtime.
- Troubleshoot and resolve IT problems, escalating complex issues to senior IT staff when necessary.
- Assist in the deployment, configuration, and maintenance of IT systems, including workstations, servers, and cloud-based solutions.
- Collaborate with AI and development teams to support the integration of AI-driven tools into business operations.
- Monitor system performance, conduct regular maintenance, and implement security best practices to safeguard company data.
- Document IT processes, solutions, and user guides to improve knowledge sharing and efficiency.
- Provide training and guidance to end-users on IT best practices, software applications, and cybersecurity awareness.
- Assist in the procurement and inventory management of IT equipment and software licenses.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Minimum of 2 years of experience in IT support, system administration, or a similar role.
- Proficiency in troubleshooting Windows/macOS, hardware, and network issues.
- Familiarity with cloud platforms (AWS, Google Cloud, Azure) and basic scripting (Python, Bash) is a plus.
- Experience with AI tools, automation, or data analytics is highly desirable.
- Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Excellent communication skills in English (written and verbal).
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are advantageous.