job description
Are you a tech-savvy professional looking for an exciting opportunity in Bali? The GMP Group is seeking a dedicated IT Support Engineer to join our team on a rotating shift basis. This role offers a unique work-life balance with a 2 days on, 2 days off schedule, allowing you to enjoy the beauty of Bali while advancing your career in IT.
As an IT Support Engineer, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. You will work in a dynamic environment, providing technical support and troubleshooting to our team and clients. This position is perfect for individuals who thrive in a fast-paced setting and are willing to work alternate shifts (AM Shift: 8AM to 8PM; PM Shift: 8PM to 8AM).
Join us and be part of a company that values innovation, teamwork, and professional growth. Apply now and take the next step in your IT career in one of the most beautiful locations in the world!
Responsibility
- Provide technical support and troubleshooting for hardware, software, and network issues.
- Monitor and maintain IT systems and infrastructure to ensure optimal performance.
- Respond to IT support requests and resolve issues in a timely manner.
- Install, configure, and update software and hardware as needed.
- Maintain accurate records of IT support activities and solutions.
- Collaborate with team members to improve IT processes and procedures.
- Ensure compliance with IT security policies and procedures.
- Provide training and support to end-users on IT systems and applications.
Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience in IT support or a similar role.
- Strong knowledge of hardware, software, and network troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work in rotating shifts, including night shifts.
- Familiarity with IT security best practices.
- Certifications such as CompTIA A+, Network+, or similar are a plus.
- Willingness to work in a dynamic and fast-paced environment.