job description
Join Concentrix as an IT Support Engineer and become a key player in maintaining and optimizing cloud and infrastructure technologies. This role offers a unique opportunity to work in a dynamic environment, providing technical support while gaining hands-on experience with cutting-edge systems. Based in beautiful Bali, you'll collaborate with global teams to ensure seamless IT operations and drive innovation.
As part of our team, you'll troubleshoot complex technical issues, implement solutions, and contribute to the continuous improvement of our IT infrastructure. This position is ideal for professionals passionate about cloud technologies and eager to grow their expertise in a supportive, fast-paced setting.
Concentrix is a global leader in customer experience solutions, and this role is your chance to make a real impact while enjoying the vibrant culture and lifestyle of Bali.
Responsibility
- Provide technical support for cloud-based and on-premise infrastructure.
- Troubleshoot hardware, software, and network issues efficiently.
- Monitor system performance and implement optimizations.
- Collaborate with cross-functional teams to resolve IT-related challenges.
- Maintain documentation for IT processes and solutions.
- Assist in the deployment and configuration of new systems.
- Ensure compliance with security protocols and best practices.
- Deliver exceptional customer service to internal and external stakeholders.
Qualifications
- Bachelor’s degree in Computer Science, IT, or a related field.
- Proven experience in IT support or a similar technical role.
- Strong knowledge of cloud platforms (AWS, Azure, or Google Cloud).
- Familiarity with network protocols, firewalls, and security measures.
- Excellent problem-solving and communication skills.
- Ability to work independently and in a team environment.
- Certifications in ITIL, CompTIA, or Microsoft are a plus.
- Willingness to relocate or work remotely from Bali.