job description
Join Satellite Office as a Service Desk Engineer and become the go-to technical expert for our dynamic team. In this role, you will serve as the primary point of contact for all IT-related issues, providing exceptional support via phone, email, and remote tools. Your expertise will ensure seamless operations, minimizing downtime and enhancing productivity across the organization.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will work in a collaborative environment that values innovation and problem-solving. This is an excellent opportunity for a tech-savvy professional to grow their career in a supportive and forward-thinking company.
If you are passionate about technology, enjoy troubleshooting, and thrive in a fast-paced setting, we want to hear from you!
Responsibility
- Provide first-level technical support via phone, email, and remote tools.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Escalate complex problems to higher-level support teams when necessary.
- Maintain accurate records of all support requests and resolutions.
- Assist in the setup and configuration of new hardware and software.
- Monitor and respond to IT service alerts and notifications.
- Collaborate with IT teams to improve service delivery and user experience.
- Stay updated with the latest IT trends and technologies to enhance support capabilities.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in a service desk or technical support role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with IT service management tools and ticketing systems.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Willingness to work in a flexible and dynamic environment.