job description
Join Peoplebank, a leading IT staffing and solutions provider, as an IT Support Engineer on a 3-month contract (extendable) based in Bali, Indonesia. This is a fantastic opportunity for a tech-savvy professional to provide top-tier IT support while enjoying the flexibility of remote work in one of the worldâs most sought-after digital nomad destinations.
In this role, youâll be the backbone of our clientâs IT operations, ensuring seamless system performance, troubleshooting technical issues, and delivering exceptional user support. Youâll collaborate with cross-functional teams to maintain IT infrastructure, resolve hardware/software problems, and implement best practices for system security and efficiency. Whether youâre assisting end-users, configuring workstations, or documenting IT processes, your expertise will directly impact business productivity and user satisfaction.
This contract role offers a competitive salary of IDR 25,000,000 - 30,000,000 per month (equivalent to SGD 2,500 - 3,000), with the potential for extension based on performance. Ideal for a proactive problem-solver with a passion for technology, this position is perfect for those looking to grow their IT career while working remotely in a dynamic, tropical environment.
If you thrive in a fast-paced IT support environment and want to combine professional growth with the lifestyle benefits of Bali, apply now and take the next step in your tech career!
Responsibility
- Provide first-line technical support to end-users via ticketing systems, email, and remote assistance tools, ensuring timely resolution of IT-related issues.
- Troubleshoot and resolve hardware, software, and network problems, including desktop/laptop setups, printer configurations, and mobile device management.
- Install, configure, and maintain operating systems, applications, and security patches to ensure optimal system performance and compliance.
- Monitor and maintain IT infrastructure, including servers, networks, and cloud services, to prevent downtime and ensure business continuity.
- Collaborate with internal teams and vendors to escalate complex technical issues and implement long-term solutions.
- Document IT processes, incident reports, and knowledge base articles to improve team efficiency and user self-service capabilities.
- Assist in IT asset management, including inventory tracking, procurement, and lifecycle management of hardware and software.
- Conduct regular system audits to identify vulnerabilities and recommend security improvements to protect company data.
Qualifications
- Diploma or Bachelorâs degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Minimum of 2 years of experience in IT support, helpdesk, or system administration roles.
- Proficiency in troubleshooting Windows and macOS operating systems, Microsoft 365, and common business applications.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, VPN) and basic cybersecurity principles.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk, Zoom) and ticketing systems (e.g., ServiceNow, Zendesk).
- Strong problem-solving skills with the ability to diagnose and resolve technical issues under pressure.
- Excellent communication skills in English, with the ability to explain technical concepts to non-technical users.
- Self-motivated, detail-oriented, and able to work independently in a remote environment.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator are a plus.