job description
Join Nanyang Tech as an IT Support Engineer in the vibrant tech hub of Canggu, Bali! We offer a friendly work environment with excellent staff benefits and strong career growth opportunities. As part of our dynamic team, you'll provide technical support, troubleshoot IT issues, and ensure seamless operations for our employees and clients.
This is a contract-based role with competitive compensation and the chance to work in one of Bali's most innovative tech companies. If you're passionate about IT support and thrive in a collaborative setting, we'd love to hear from you!
Responsibility
- Provide technical support for hardware, software, and network issues.
- Troubleshoot and resolve IT-related problems for employees and clients.
- Maintain and update IT systems, ensuring optimal performance.
- Assist in setting up and configuring new workstations and devices.
- Monitor system performance and recommend improvements.
- Collaborate with the IT team to implement security protocols.
- Document IT processes and maintain support logs.
- Assist in training staff on new technologies and best practices.
Qualifications
- Diploma or Bachelor's degree in IT, Computer Science, or related field.
- Proven experience in IT support or a similar role.
- Strong knowledge of Windows/macOS, networking, and hardware troubleshooting.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Familiarity with IT security best practices.
- Certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.
- Willingness to work in a fast-paced, dynamic environment.