job description
Join John Clements as an IT Support Coordinator (Night Shift) in the vibrant heart of Denpasar, Bali! This is a unique opportunity for tech-savvy professionals to provide critical IT support during non-business hours, ensuring seamless operations for our global clients. As part of our dynamic team, you’ll play a pivotal role in maintaining, troubleshooting, and optimizing IT systems while enjoying the work-life balance that Bali’s tropical paradise offers.
This role is perfect for night owls who thrive in a fast-paced, problem-solving environment. You’ll collaborate with international teams, leverage cutting-edge technologies, and grow your career in a supportive, multicultural setting. Whether you’re resolving technical issues, monitoring network performance, or assisting end-users, your expertise will directly impact our clients’ success.
At John Clements, we value innovation, reliability, and a customer-first approach. If you’re passionate about IT support and ready to embrace a rewarding night-shift role in one of the world’s most sought-after destinations, we’d love to hear from you!
Responsibility
- Provide 24/7 IT support to end-users, including troubleshooting hardware, software, and network issues during night shifts.
- Monitor and maintain IT infrastructure, including servers, workstations, and cloud-based systems, ensuring uptime and performance.
- Respond to and resolve helpdesk tickets via phone, email, or remote support tools within SLA timeframes.
- Perform system backups, updates, and patches during off-peak hours to minimize disruptions.
- Collaborate with global IT teams to escalate and resolve complex technical issues.
- Document all support activities, solutions, and recurring issues in the IT knowledge base.
- Assist in the deployment and configuration of new IT equipment and software.
- Conduct proactive system checks to identify and mitigate potential risks or failures.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Minimum 2 years of experience in IT support, helpdesk, or system administration roles.
- Strong knowledge of Windows/macOS, Microsoft Office 365, Active Directory, and networking fundamentals (TCP/IP, DNS, DHCP).
- Experience with remote support tools (e.g., TeamViewer, AnyDesk, Zoho Assist).
- Excellent problem-solving and communication skills in English (written and verbal).
- Ability to work night shifts (e.g., 10 PM – 6 AM) with a rotating schedule as needed.
- Familiarity with ITIL processes and ticketing systems (e.g., ServiceNow, Jira) is a plus.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are advantageous.