job description
Join Lime Hotels and Resorts as an IT Support Associate and play a pivotal role in ensuring seamless technology operations across our luxury properties in Bali. In this dynamic position, you will be responsible for maintaining, troubleshooting, and optimizing our IT infrastructure to support both staff and guests. Your expertise will directly enhance the digital experience for our team and visitors, contributing to the exceptional service Lime Hotels and Resorts is known for.
Based in the vibrant region of Badung, Bali, this role offers the unique opportunity to work in a fast-paced, hospitality-driven environment where technology meets world-class service. Whether you're setting up workstations for new hires, securing our systems, or resolving technical issues, your work will have a tangible impact on our operations.
We are looking for a detail-oriented, proactive IT professional who thrives in collaborative settings and is passionate about leveraging technology to improve efficiency and guest satisfaction.
Responsibility
- Install, configure, and maintain employee workstations, laptops, and peripheral devices to ensure optimal performance.
- Manage and troubleshoot user accounts, permissions, and access controls across company systems and applications.
- Monitor network and system performance, identifying and resolving issues to minimize downtime.
- Implement and enforce cybersecurity best practices to protect sensitive data and prevent breaches.
- Provide timely technical support to staff, diagnosing hardware/software problems and offering effective solutions.
- Collaborate with IT vendors and internal teams to deploy updates, patches, and new software as needed.
- Maintain accurate documentation of IT assets, configurations, and support tickets for future reference.
- Assist in the setup and support of guest-facing technology, such as Wi-Fi networks and in-room entertainment systems.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Minimum 2 years of experience in IT support, system administration, or a similar role, preferably in the hospitality industry.
- Proficiency in Windows/macOS environments, Active Directory, and basic networking (TCP/IP, DNS, DHCP).
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication and interpersonal skills to interact with non-technical staff and guests.
- Familiarity with cybersecurity principles and data protection protocols.
- Experience with helpdesk software (e.g., Zendesk, ServiceNow) is a plus.
- Ability to work flexible hours, including weekends and holidays, as required by the hospitality industry.