job description
Join Ipex Global Manufacturing as an IT Support Assistant in beautiful Bali! We are seeking a detail-oriented and technically skilled professional to provide exceptional IT support, ensuring smooth operations for our growing team. In this role, you will troubleshoot hardware and software issues, maintain network systems, and assist employees with technical queries.
This is a fantastic opportunity to work in a dynamic environment while enjoying the vibrant culture and lifestyle of Bali. If you are passionate about technology and eager to contribute to a global manufacturing company, we want to hear from you!
Responsibility
- Provide timely and effective technical support to end-users via phone, email, or in-person.
- Install, configure, and maintain IT hardware, software, and peripherals.
- Monitor and troubleshoot network systems, servers, and workstations to ensure optimal performance.
- Assist in setting up and maintaining IT infrastructure, including routers, switches, and firewalls.
- Diagnose and resolve hardware/software issues, escalating complex problems to senior IT staff when necessary.
- Conduct regular system backups and ensure data integrity and security.
- Document IT processes, configurations, and troubleshooting steps for future reference.
- Collaborate with cross-functional teams to implement IT projects and upgrades.
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience (1-2 years) in IT support, helpdesk, or a similar role.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and basic networking principles.
- Familiarity with hardware troubleshooting (PCs, printers, laptops) and software installation.
- Excellent problem-solving and communication skills, with a customer-focused approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
- Willingness to relocate or work on-site in Bali (preferred).