job description
Join Satellite Office as an IT Support Analyst I and become the go-to technical expert for our dynamic team in Bali. This role is perfect for a problem-solver who thrives in a fast-paced environment, providing top-tier technical support to ensure seamless operations. You'll be the first point of contact for IT-related issues, managing the ticket queue, troubleshooting hardware and software problems, and configuring systems for new users. If you're passionate about technology and enjoy helping others, this is your opportunity to grow your career in a supportive and innovative workplace.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll work in a collaborative environment that values creativity and efficiency. Whether you're resolving technical challenges or setting up new workstations, your contributions will directly impact our team's productivity and success. Apply now and take the first step toward a rewarding career in IT support!
Responsibility
- Provide first-level technical support to resolve hardware, software, and network issues.
- Manage and prioritize the IT ticket queue to ensure timely resolution of user requests.
- Configure and set up new workstations, laptops, and mobile devices for employees.
- Assist in troubleshooting and resolving issues related to email, printers, and other peripherals.
- Maintain accurate documentation of IT processes, troubleshooting steps, and solutions.
- Collaborate with the IT team to escalate complex issues and implement long-term solutions.
- Conduct regular system checks and updates to ensure optimal performance and security.
- Provide training and guidance to users on IT best practices and new technologies.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, helpdesk, or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with troubleshooting hardware, software, and network issues.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.
- Willingness to learn and adapt to new technologies and IT trends.