job description
Join Asticom as an IT Service Desk Specialist in the vibrant heart of Bali! This is your opportunity to provide exceptional technical support in a dynamic, fast-paced environment while enjoying the islandâs unique work-life balance. As the first point of contact for IT-related inquiries, youâll play a pivotal role in ensuring seamless operations for our clients and internal teams.
Based in Canggu, Badung, youâll collaborate with a diverse team to troubleshoot hardware, software, and network issues, delivering timely and effective solutions. Whether youâre resolving tickets, guiding users through technical challenges, or contributing to IT infrastructure improvements, your expertise will drive efficiency and user satisfaction.
Asticom values innovation, teamwork, and a customer-centric approach. If youâre passionate about technology and thrive in a supportive, international setting, weâd love to hear from you. Competitive salary, professional growth opportunities, and the chance to live in one of the worldâs most sought-after destinations await!
Responsibility
- Provide first-level IT support via phone, email, and chat, ensuring timely resolution of technical issues.
- Diagnose and troubleshoot hardware, software, and network problems for end-users.
- Manage, track, and prioritize support tickets using IT service management tools (e.g., ServiceNow, Zendesk).
- Install, configure, and maintain workstations, laptops, printers, and other IT equipment.
- Assist with user account management, including password resets, access permissions, and onboarding/offboarding processes.
- Document technical issues, solutions, and procedures to build a knowledge base for the team.
- Collaborate with IT teams to escalate complex issues and contribute to system improvements.
- Conduct basic cybersecurity awareness training and ensure compliance with IT policies.
Qualifications
- Bachelorâs degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience (1-3 years) in IT support, helpdesk, or service desk roles.
- Strong knowledge of Windows/macOS, Microsoft Office 365, Active Directory, and basic networking principles.
- Familiarity with ITIL frameworks and ticketing systems is a plus.
- Excellent communication and problem-solving skills with a customer-focused mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator are advantageous.
- Fluency in English (written and spoken); additional languages are a bonus.