job description
Kickstart your IT career with MediaCorp’s IT Service Desk Internship in beautiful Bali! This immersive program offers hands-on experience in process documentation, chatbot training, testing methodologies, and iterative development—giving you the skills to thrive in the fast-paced world of IT support and service management.
As an intern, you’ll collaborate with seasoned professionals to troubleshoot technical issues, optimize service desk operations, and contribute to cutting-edge projects that enhance user experience. Whether you’re assisting with ticket resolution, refining chatbot responses, or documenting IT workflows, you’ll gain real-world exposure to industry best practices.
Bali’s vibrant tech scene and MediaCorp’s dynamic environment provide the perfect backdrop for your professional growth. By the end of this internship, you’ll have a portfolio of practical skills, a deeper understanding of IT service management, and invaluable connections in the tech industry.
Why apply?
- Work in a collaborative, innovative team.
- Gain exposure to enterprise-level IT systems.
- Develop problem-solving and communication skills.
- Enjoy a flexible, supportive learning environment.
Responsibility
- Assist in documenting IT processes and service desk workflows to improve efficiency.
- Prepare and refine training data for chatbot systems to enhance AI-driven support.
- Conduct testing and quality assurance for IT service desk tools and applications.
- Provide first-level technical support to end-users via phone, email, or chat.
- Collaborate with IT teams to troubleshoot and resolve hardware/software issues.
- Participate in iterative development cycles to refine service desk operations.
- Monitor and log service requests and incidents in ticketing systems.
- Contribute to knowledge base articles and FAQs for user self-service.
Qualifications
- Currently enrolled in or recently graduated from a Computer Science, IT, or related degree.
- Basic understanding of IT service management (ITSM) principles.
- Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication in English.
- Ability to work independently and in a team.
- Passion for technology and continuous learning.
- Prior experience with chatbots, scripting, or automation is advantageous.