job description
Are you passionate about technology and eager to kickstart your career in IT support? RecruitFirst is seeking motivated individuals to join our team as IT Service Desk Analysts in beautiful Bali! This is a fantastic opportunity to gain hands-on experience in a dynamic environment while enjoying the vibrant culture of Badung.
As an Entry-Level IT Service Desk Analyst, you will be the first point of contact for end-users, providing technical assistance and troubleshooting solutions. You'll work closely with our IT team to ensure seamless operations and exceptional user experiences. This 1-year contract role offers competitive compensation, including a 1-month bonus, and the chance to grow your skills in a supportive setting.
If you're a problem-solver with a knack for technology and a desire to learn, we want to hear from you! Apply now and take the first step toward a rewarding career in IT.
Responsibility
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot hardware, software, and network issues efficiently.
- Log and track IT support tickets using our helpdesk system.
- Escalate complex issues to senior IT staff when necessary.
- Assist in setting up and configuring workstations, laptops, and mobile devices.
- Maintain accurate documentation of IT processes and solutions.
- Collaborate with team members to improve IT service delivery.
- Ensure compliance with company IT policies and security protocols.
Qualifications
- Diploma or degree in Information Technology, Computer Science, or related field (or equivalent experience).
- Basic knowledge of Windows/macOS, Microsoft Office, and common business applications.
- Strong problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Familiarity with ITIL or helpdesk best practices is a plus.
- Willingness to learn and adapt in a fast-paced environment.
- Fluency in English (written and spoken).
- Prior internship or customer service experience is advantageous.