job description
Join HireArchi as an IT Service Coordinator and become the trusted bridge between our clients and technical teams. This role is perfect for a detail-oriented professional who thrives in a dynamic environment, ensuring seamless communication and exceptional service delivery. Based in the vibrant regions of Bali, you'll work in a collaborative setting while enjoying the island's unique work-life balance.
As the single point of contact for clients, you'll manage IT service requests, coordinate resolutions, and maintain strong relationships to drive satisfaction. Your ability to translate technical details into clear, actionable insights will be key to success. If you're passionate about technology and client service, this is your opportunity to grow with a forward-thinking company.
HireArchi values innovation, teamwork, and professional growth. We offer competitive compensation, a supportive work culture, and the chance to make a real impact in the IT sector. Apply today and take the next step in your career!
Responsibility
- Serve as the primary liaison between clients and internal IT teams, ensuring clear and timely communication.
- Coordinate and track IT service requests, incidents, and resolutions from initiation to closure.
- Maintain accurate records of client interactions, service levels, and performance metrics.
- Proactively identify and escalate potential issues to prevent service disruptions.
- Collaborate with technical teams to prioritize tasks and align solutions with client needs.
- Conduct regular follow-ups with clients to gather feedback and improve service quality.
- Prepare and present reports on service performance, trends, and areas for improvement.
- Stay updated on IT service management best practices and industry trends.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, service coordination, or a similar client-facing role.
- Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.
- Excellent organizational skills and attention to detail.
- Proficiency in IT service management tools (e.g., Jira, ServiceNow, Zendesk).
- Ability to multitask and manage priorities in a fast-paced environment.
- Customer-focused mindset with a passion for delivering exceptional service.
- Familiarity with ITIL frameworks is a plus.