job description
Are you a seasoned IT professional with a passion for driving operational excellence and leading high-performing teams? Morgan McKinley is seeking an IT Senior Service Delivery Manager (SDM) to oversee end-to-end service delivery in large-scale enterprise environments. Based in the vibrant regions of Bali, this role offers the unique opportunity to blend professional growth with a dynamic lifestyle.
As the Senior Service Delivery Manager, you will be the linchpin between IT services and business objectives, ensuring seamless operations, robust governance, and continuous improvement. You will collaborate with cross-functional teams, stakeholders, and vendors to deliver world-class IT services that align with organizational goals.
This is a full-time position with a competitive salary range of IDR 50,000,000 - IDR 80,000,000 per month, commensurate with experience. If you thrive in fast-paced environments and are committed to excellence, we want to hear from you!
Responsibility
- Lead and manage end-to-end IT service delivery, ensuring alignment with business objectives and SLAs.
- Oversee incident, problem, and change management processes to minimize disruptions and enhance service reliability.
- Drive operational excellence by implementing best practices, ITIL frameworks, and continuous improvement initiatives.
- Collaborate with vendors, stakeholders, and internal teams to ensure seamless service integration and delivery.
- Develop and maintain service performance metrics, KPIs, and reporting dashboards for executive review.
- Mentor and lead IT teams, fostering a culture of accountability, innovation, and customer-centricity.
- Manage IT budgets, resource allocation, and cost optimization strategies.
- Ensure compliance with industry standards, security policies, and regulatory requirements.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced degrees or certifications (e.g., ITIL, PMP) are a plus.
- Minimum of 8+ years of experience in IT service management, with at least 3 years in a leadership role.
- Proven track record in managing large-scale IT service delivery in enterprise environments.
- Strong knowledge of ITIL frameworks, service management tools, and best practices.
- Excellent leadership, communication, and stakeholder management skills.
- Experience with vendor management, contract negotiations, and SLA governance.
- Analytical mindset with the ability to interpret data and drive data-driven decisions.
- Flexibility to work in a hybrid or remote setup, with occasional travel as needed.