job description
Are you a tech-savvy professional with a passion for sales and customer support? We are seeking a dynamic IT Sales & Support Administrator to join our team in Bali. In this role, you will bridge the gap between technical expertise and customer service, ensuring seamless IT solutions while driving sales growth.
As part of our innovative team, you will provide administrative and technical support to clients, troubleshoot IT-related issues, and contribute to sales strategies. This is a unique opportunity to work in a vibrant, fast-paced environment where your skills in both IT and sales will be highly valued.
If you thrive in a collaborative setting and enjoy solving complex problems while building client relationships, this role is perfect for you. Apply now to take the next step in your career in one of the most exciting locations in Southeast Asia!
Responsibility
- Provide technical support to clients, troubleshooting hardware, software, and network issues.
- Assist in the sales process by demonstrating IT products and solutions to potential customers.
- Manage administrative tasks, including documentation, reporting, and client communications.
- Collaborate with the sales team to identify customer needs and recommend appropriate IT solutions.
- Maintain and update IT systems, ensuring optimal performance and security.
- Conduct product training and workshops for clients and internal teams.
- Monitor customer feedback and address concerns to improve service quality.
- Stay updated with the latest IT trends and technologies to provide cutting-edge solutions.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support, sales, or a similar administrative role.
- Strong technical knowledge of hardware, software, and networking systems.
- Excellent communication and interpersonal skills to engage with clients and team members.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office Suite and IT support tools.
- Customer-oriented mindset with a problem-solving approach.
- Familiarity with CRM systems and sales processes is a plus.