job description
Join Rising Tide Digital as an IT Onsite Support Specialist in the vibrant and dynamic region of Bali, Indonesia. This role is perfect for a hands-on technical professional who thrives in a fast-paced environment, providing critical onsite IT support to ensure seamless operations for our branch offices.
As part of our growing team, you will play a pivotal role in maintaining, troubleshooting, and optimizing IT infrastructure, ensuring minimal downtime and maximum productivity. This is a contract-based opportunity that offers a competitive salary, professional growth, and the chance to work in one of the world’s most sought-after destinations.
If you are passionate about technology, enjoy problem-solving, and want to make a tangible impact in a collaborative setting, we’d love to hear from you. Apply today and take the next step in your IT career with Rising Tide Digital!
Responsibility
- Provide onsite technical support for hardware, software, and network-related issues across branch locations.
- Install, configure, and maintain workstations, printers, servers, and other IT equipment to ensure optimal performance.
- Diagnose and resolve technical problems efficiently, minimizing downtime and disruptions to business operations.
- Perform regular system updates, patches, and security checks to maintain data integrity and cybersecurity.
- Assist in the setup and deployment of new IT systems, including user accounts, permissions, and access controls.
- Collaborate with the central IT team to escalate complex issues and implement solutions.
- Conduct preventive maintenance and proactive monitoring to identify and address potential IT risks.
- Document all support activities, including troubleshooting steps, resolutions, and follow-up actions for future reference.
Qualifications
- A diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience (minimum 1-2 years) in IT support, helpdesk, or onsite technical roles.
- Strong knowledge of Windows/macOS, Microsoft Office Suite, and basic networking principles.
- Familiarity with hardware troubleshooting, software installation, and system configurations.
- Excellent problem-solving and communication skills to interact with non-technical users.
- Ability to work independently and as part of a team in a dynamic environment.
- Willingness to travel to various branch locations in Bali as required.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.