job description
Join QBE Insurance as an IT Onsite Support Specialist in beautiful Bali and play a pivotal role in delivering seamless technical assistance to our teams and remote workforce. This position is designed for a proactive problem-solver who thrives in a dynamic environment, ensuring end-users receive top-tier IT support to maximize productivity and satisfaction.
As part of a global insurance leader, you’ll contribute to maintaining robust IT infrastructure, troubleshooting hardware/software issues, and implementing solutions that align with our commitment to excellence. Bali’s vibrant tech community and QBE’s collaborative culture provide the perfect backdrop for a rewarding career in IT support.
If you’re passionate about technology, enjoy hands-on problem-solving, and want to work in a tropical paradise with a forward-thinking company, this opportunity is for you.
Responsibility
- Provide onsite and remote IT support to employees, diagnosing and resolving hardware, software, and network issues efficiently.
- Install, configure, and maintain workstations, laptops, printers, and peripherals to ensure optimal performance.
- Manage user accounts, permissions, and access in Active Directory and other identity management systems.
- Troubleshoot network connectivity, Wi-Fi, and VPN issues for remote and hybrid workers.
- Collaborate with the IT helpdesk and infrastructure teams to escalate and resolve complex technical problems.
- Conduct preventive maintenance and system updates to minimize downtime and enhance security.
- Document all support requests, solutions, and recurring issues in the IT ticketing system for knowledge sharing.
- Assist in IT asset management, including inventory tracking and equipment lifecycle planning.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Minimum 2+ years of experience in IT support, helpdesk, or a similar role.
- Proficiency in Windows/macOS operating systems and Microsoft Office 365 suite.
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP) and troubleshooting tools.
- Experience with Active Directory, Group Policy, and remote support tools (e.g., TeamViewer, AnyDesk).
- Excellent communication and interpersonal skills to interact with non-technical users.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are a plus.
- Ability to work independently, prioritize tasks, and adapt to a fast-paced environment.