job description
Join Cognizant, a global leader in technology and innovation, as an IT Helpdesk Specialist in the vibrant heart of Bali. This is your opportunity to be part of a dynamic team that delivers cutting-edge IT solutions to diverse industries worldwide. Based in our modern office in Canggu, you'll provide essential technical support to ensure seamless operations for our clients and internal teams.
At Cognizant, we empower our employees with continuous learning opportunities, a collaborative work environment, and the chance to work with the latest technologies. If you're passionate about IT support and thrive in a fast-paced setting, we want you on our team!
Enjoy the perfect work-life balance in Bali's tropical paradise while building a rewarding career with a Fortune 500 company. Apply now and take the first step toward an exciting future with Cognizant!
Responsibility
- Provide first-level technical support to end-users via phone, email, and chat
- Troubleshoot hardware, software, and network issues efficiently
- Install, configure, and maintain workstations, laptops, and peripherals
- Manage user accounts, permissions, and access controls
- Document all support requests and resolutions in the ticketing system
- Escalate complex issues to higher-tier support teams when necessary
- Assist in the deployment of new IT systems and updates
- Maintain inventory of IT assets and equipment
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field
- Minimum 2 years of experience in IT support or helpdesk roles
- Strong knowledge of Windows/macOS operating systems and Microsoft Office 365
- Experience with Active Directory, TCP/IP, and basic networking concepts
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- ITIL or CompTIA A+ certification is a plus
- Fluency in English (written and spoken)