job description
Join Mister Mobile, Singapore’s most trusted name in mobile services with over 14 years of industry leadership, as we expand our operations to the vibrant heart of Bali. We’re seeking a dynamic IT Helpdesk & Admin Specialist to provide exceptional technical support and administrative excellence to our growing team and clientele.
In this dual role, you’ll be the go-to expert for troubleshooting hardware/software issues, managing IT infrastructure, and ensuring seamless operations across our offices in Bali’s most sought-after locations. Your organizational skills will also shine as you handle administrative tasks, from system documentation to vendor coordination, all while upholding the high standards that have made Mister Mobile a household name.
This is a unique opportunity to blend your technical prowess with administrative acumen in a fast-paced, innovative environment. If you’re passionate about technology, thrive in collaborative settings, and want to be part of a company that values expertise and customer satisfaction, we’d love to hear from you.
Responsibility
- Provide first-level IT support, diagnosing and resolving hardware, software, and network issues for end-users.
- Manage and maintain IT inventory, including laptops, mobile devices, and peripherals, ensuring optimal performance.
- Administer user accounts, access permissions, and security protocols across company systems.
- Coordinate with vendors for IT equipment procurement, repairs, and service contracts.
- Develop and update IT documentation, including troubleshooting guides and system configurations.
- Assist in office administration, such as managing supplies, coordinating meetings, and maintaining digital filing systems.
- Monitor and report on IT system performance, identifying areas for improvement.
- Support the rollout of new technologies and software updates, ensuring smooth transitions for all users.
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in IT support, helpdesk, or system administration roles.
- Proficiency in troubleshooting Windows/macOS, mobile devices (iOS/Android), and common business applications (e.g., Microsoft 365).
- Strong knowledge of networking principles (LAN/WAN, TCP/IP, DNS, DHCP) and basic cybersecurity practices.
- Excellent communication skills in English, with the ability to explain technical concepts to non-technical users.
- Experience with IT ticketing systems (e.g., Zendesk, Jira) and remote support tools (e.g., TeamViewer).
- Organizational and multitasking abilities to balance IT and administrative duties effectively.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are a plus.