job description
Join HH Home Hotel, a premier hospitality brand, as our IT Executive and become the technological backbone of our operations in Bali! This is an exciting opportunity to work in one of the worldâs most vibrant tourism destinations, supporting our hotelâs digital infrastructure while enjoying the unique lifestyle that Bali offers.
As our IT Executive, you will play a critical role in ensuring seamless technology operations across our properties in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. Youâll be responsible for maintaining and optimizing our IT systems, business applications, office networks, and telephony solutions, ensuring our guests and staff experience flawless digital interactions. This role is perfect for a tech-savvy professional who thrives in a fast-paced, customer-centric environment and is passionate about leveraging technology to enhance hospitality experiences.
At HH Home Hotel, we value innovation, collaboration, and excellence. Youâll work closely with cross-functional teams, including operations, guest services, and management, to identify and implement technology solutions that drive efficiency and guest satisfaction. Whether itâs troubleshooting hardware issues, managing software updates, or ensuring cybersecurity best practices, your expertise will directly impact our ability to deliver exceptional service.
If youâre looking for a dynamic role that combines technology with hospitality in one of the most beautiful places on earth, weâd love to hear from you. Apply now and take the next step in your IT career with HH Home Hotel!
Responsibility
- Provide day-to-day support for all IT systems, including hardware, software, and network infrastructure across multiple hotel locations in Bali.
- Manage and maintain business systems, office applications, and telephony solutions to ensure uninterrupted operations.
- Troubleshoot and resolve technical issues related to computers, printers, POS systems, and other hotel technology.
- Collaborate with vendors and third-party service providers to implement and upgrade IT solutions.
- Monitor and ensure the security of hotel networks, including firewalls, antivirus software, and data protection protocols.
- Assist in the setup and configuration of IT equipment for new staff, events, and guest services.
- Document IT processes, procedures, and incident reports to maintain operational efficiency.
- Train and support hotel staff on the use of IT systems and best practices for technology utilization.
Qualifications
- Bachelorâs degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Minimum of 2 years of experience in IT support, preferably in the hospitality or service industry.
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with Windows and macOS operating systems, as well as Microsoft Office Suite.
- Familiarity with hotel management systems (PMS), POS systems, and telephony solutions is a plus.
- Strong understanding of network security principles and best practices.
- Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Fluency in English; additional languages (Bahasa Indonesia, Mandarin, etc.) are advantageous.
- Ability to work flexible hours, including evenings and weekends, as needed.