job description
Join Viskou Technology as an IT Engineer in beautiful Bali and become a key player in delivering exceptional technical support and customer service. This role offers a unique opportunity to work in a dynamic environment, providing pre- and post-sales technical assistance, collaborating with the sales team, and managing customer relationships. If you are passionate about technology and customer success, this is the perfect role for you.
Based in Canggu, Bali, you will enjoy a competitive salary, a vibrant work culture, and the chance to grow your career in the IT industry. Apply now and be part of a team that values innovation, teamwork, and excellence.
Responsibility
- Provide pre-sales technical support to potential customers, including product demonstrations and consultations.
- Offer post-sales technical assistance, troubleshooting, and problem resolution.
- Collaborate with the sales team to understand customer needs and provide tailored solutions.
- Conduct product training sessions for customers and internal teams.
- Manage customer inquiries and relationships to ensure high satisfaction levels.
- Document technical issues and solutions for future reference.
- Stay updated with the latest industry trends and technologies.
- Participate in team meetings and contribute to process improvements.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in technical support or a similar IT role.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Familiarity with IT products and services.
- Ability to work independently and as part of a team.
- Willingness to travel occasionally for customer visits or training.
- Proficiency in English; additional languages are a plus.