job description
Join Nanyang Tech, a dynamic leader in Information & Communication Technology, as our next Desktop Support Specialist in the vibrant tech hubs of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. This contract role offers a unique opportunity to work in a friendly, fast-paced environment while enjoying the tropical lifestyle of Bali. We pride ourselves on fostering a collaborative culture with excellent staff benefits and clear pathways for career growth in IT support and systems administration.
As a key member of our IT team, youâll provide top-tier technical support to our diverse workforce, ensuring seamless operations across all desktop and end-user systems. This role is perfect for a tech-savvy professional who thrives in troubleshooting, enjoys problem-solving, and is passionate about delivering exceptional user experiences. Whether youâre assisting with hardware issues, software installations, or network connectivity, your expertise will directly impact our teamâs productivity and success.
Beyond technical skills, we value strong communication, adaptability, and a proactive approach to IT support. If youâre looking for a role that combines technical challenges with a supportive work environment and the chance to live in one of the worldâs most desirable locations, this is the opportunity for you. Apply now and take the next step in your IT career with Nanyang Tech!
Responsibility
- Provide first-line technical support for desktop hardware, software, and peripheral devices, resolving issues via ticketing systems, remote tools, or in-person assistance.
- Install, configure, and maintain operating systems (Windows/macOS), applications, and security updates to ensure optimal performance and compliance.
- Troubleshoot and resolve network connectivity issues, including VPN, Wi-Fi, and LAN configurations for remote and on-site employees.
- Manage user accounts, permissions, and access controls in Active Directory, ensuring security and data integrity.
- Collaborate with IT teams to deploy new hardware, software, and system upgrades, including imaging and asset tracking.
- Document IT support procedures, solutions, and FAQs to improve knowledge sharing and team efficiency.
- Assist in IT inventory management, including tracking hardware/software licenses and coordinating repairs or replacements.
- Provide training and guidance to end-users on IT best practices, security protocols, and new technologies.
Qualifications
- Diploma or bachelorâs degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Minimum 2 years of experience in desktop support, IT helpdesk, or systems administration roles.
- Proficiency in troubleshooting Windows 10/11 and macOS environments, including hardware diagnostics and software installations.
- Familiarity with Active Directory, Microsoft 365, and remote support tools (e.g., TeamViewer, AnyDesk).
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and basic cybersecurity principles.
- Excellent communication skills in English, with the ability to explain technical concepts to non-technical users.
- Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL are a plus.
- Ability to work independently, prioritize tasks, and adapt to a fast-paced, dynamic work environment.