job description
Join Stampede Solution as an IT Account Manager / Client Experience Executive and become the driving force behind our client relationships in the dynamic tech landscape of Bali. In this pivotal role, you will bridge the gap between cutting-edge IT solutions and client success, ensuring seamless communication, satisfaction, and long-term partnerships. Based in the vibrant hubs of Canggu, Ubud, Denpasar, or surrounding areas, you’ll work in a collaborative environment that values innovation, professionalism, and exceptional service.
As the face of our company to key clients, you’ll leverage your technical acumen and interpersonal skills to understand client needs, deliver tailored IT solutions, and foster trust. Whether you're resolving complex queries, negotiating contracts, or identifying upsell opportunities, your efforts will directly impact our growth and reputation. This is more than a sales role—it’s a chance to shape client experiences and drive mutual success in Bali’s thriving tech ecosystem.
If you’re a results-driven professional with a passion for technology and relationship-building, we’d love to hear from you. Enjoy competitive compensation (RM 4,000–6,000/month), flexible work arrangements, and the opportunity to grow with a forward-thinking company.
Responsibility
- Serve as the primary point of contact for assigned IT clients, ensuring timely and professional communication.
- Develop and maintain strong, long-term relationships with clients, understanding their business goals and IT needs.
- Collaborate with internal teams (e.g., technical, sales, support) to deliver customized IT solutions and resolve client issues.
- Identify upsell and cross-sell opportunities to expand client accounts and drive revenue growth.
- Conduct regular check-ins, presentations, and business reviews to demonstrate value and gather feedback.
- Manage contract negotiations, renewals, and service-level agreements (SLAs) to ensure client satisfaction.
- Track and report on client engagement metrics, providing insights to improve service delivery.
- Stay updated on industry trends and competitive offerings to position Stampede Solution as a trusted advisor.
Qualifications
- Bachelor’s degree in Business, IT, or a related field (or equivalent experience).
- Proven experience (2+ years) in account management, client success, or IT sales roles.
- Strong understanding of IT products/services (e.g., software, cloud solutions, cybersecurity).
- Exceptional communication, negotiation, and presentation skills in English.
- Ability to build rapport with C-level executives and technical stakeholders.
- Self-motivated, organized, and adept at managing multiple client accounts.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Willingness to travel occasionally within Bali or Malaysia for client meetings.