job description
Join Hipernet Indodata as an IT Account Manager in Bali and drive the success of our Managed Service Provider (MSP) solutions for clients across Indonesiaâs most dynamic tech hub. As a leader in optimized IT services and resource management, we empower businesses with cutting-edge technology solutions tailored to their needs.
In this role, youâll act as the bridge between our technical teams and clients, ensuring seamless delivery of IT services while fostering long-term relationships. Based in Baliâs thriving digital ecosystemâwhether in Canggu, Ubud, Denpasar, or surrounding areasâyouâll collaborate with a diverse portfolio of local and international clients, leveraging your expertise to align our solutions with their strategic goals.
This is a contract-based opportunity for a results-driven professional who thrives in a fast-paced, client-centric environment. If youâre passionate about IT sales, relationship management, and delivering measurable value, weâd love to hear from you.
Responsibility
- Manage and grow a portfolio of IT service clients, ensuring high satisfaction and retention rates.
- Identify and pursue new business opportunities within existing accounts and prospective clients.
- Collaborate with technical teams to design and propose tailored IT solutions (e.g., cloud services, cybersecurity, network management).
- Conduct regular client meetings to understand evolving needs and present progress reports.
- Negotiate contracts, SLAs, and pricing models to maximize profitability while meeting client expectations.
- Monitor service delivery performance and resolve escalations promptly to maintain trust.
- Stay updated on industry trends (e.g., AI, IoT, SaaS) to position Hipernet Indodata as a thought leader.
- Prepare and present sales forecasts, pipeline reports, and ROI analyses to stakeholders.
Qualifications
- Bachelorâs degree in Business, IT, Computer Science, or a related field (or equivalent experience).
- Minimum 3 years of experience in IT sales, account management, or business development, preferably in an MSP or tech services environment.
- Proven track record of meeting or exceeding sales targets and managing client relationships.
- Strong understanding of IT infrastructure, cloud computing, and enterprise software solutions.
- Excellent communication, negotiation, and presentation skills in English (Bahasa Indonesia is a plus).
- Ability to work independently in a remote or hybrid setting, with occasional travel to client sites.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office/Google Workspace.
- Passion for technology and a consultative approach to problem-solving.