job description
Join Hipernet Indodata, a leading Managed Service Provider (MSP), as an IT Account Manager in the vibrant heart of Bali. In this dynamic role, you will serve as the bridge between our cutting-edge IT solutions and our valued clients, ensuring seamless service delivery and fostering long-term partnerships. As part of our mission to optimize information technology and resource management, you will play a pivotal role in driving client satisfaction and business growth in one of Indonesiaâs most innovative tech hubs.
Baliâs thriving digital ecosystem offers the perfect backdrop for this opportunity, where youâll collaborate with a diverse portfolio of clientsâfrom startups to established enterprises. Your expertise in IT services, combined with your strategic account management skills, will help businesses in Canggu, Ubud, Denpasar, and beyond leverage technology to achieve their goals. Whether itâs cloud solutions, cybersecurity, or IT infrastructure management, youâll be at the forefront of delivering tailored, high-impact solutions.
This contract-based position is ideal for professionals who thrive in a fast-paced, client-focused environment and are passionate about technology and relationship-building. If youâre ready to make a tangible impact while enjoying Baliâs unique work-life balance, weâd love to hear from you.
Responsibility
- Manage and grow a portfolio of IT service clients, ensuring high levels of satisfaction and retention.
- Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing strategic IT guidance.
- Collaborate with internal technical teams to design and deliver customized IT solutions tailored to client needs.
- Identify upsell and cross-sell opportunities to expand service offerings and revenue streams.
- Monitor client IT infrastructure performance, proactively addressing potential risks or inefficiencies.
- Prepare and present regular reports on service performance, SLAs, and client feedback to stakeholders.
- Stay updated on emerging IT trends, tools, and best practices to recommend innovative solutions.
- Negotiate contracts, renewals, and service agreements while ensuring alignment with company policies and client expectations.
Qualifications
- Bachelorâs degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum 3 years of experience in IT account management, sales, or client success, preferably in a Managed Service Provider (MSP) or IT consulting environment.
- Strong understanding of IT services, including cloud computing, cybersecurity, network infrastructure, and software solutions.
- Proven track record of building and maintaining client relationships with a focus on long-term growth.
- Excellent communication, negotiation, and presentation skills in English (written and verbal).
- Ability to analyze client needs and translate them into actionable IT strategies.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and IT service management (ITSM) platforms.
- Self-motivated, results-driven, and able to work independently in a remote or hybrid setting.