job description
Join TechTiera as an IT Account Manager and become the bridge between cutting-edge technology and client success. Based in the vibrant locales of Bali, you'll manage key accounts, drive IT solutions, and foster long-term partnerships in the dynamic ICT sector. This role is perfect for a strategic thinker with a passion for technology and client relations.
At TechTiera, we empower businesses with innovative IT solutions. As an IT Account Manager, you'll play a pivotal role in understanding client needs, proposing tailored solutions, and ensuring seamless delivery. Your expertise will help businesses in Bali and beyond leverage technology to achieve their goals.
Why join us? Enjoy a collaborative work environment, opportunities for professional growth, and the chance to work with a diverse portfolio of clients. Plus, experience the unique work-life balance that Bali offers, blending career excellence with island living.
Responsibility
- Manage and grow a portfolio of IT clients, ensuring high satisfaction and retention rates.
- Act as the primary liaison between clients and internal technical teams to ensure project success.
- Identify client needs and propose tailored IT solutions, including software, hardware, and cloud services.
- Develop and execute account strategies to drive revenue growth and expand service offerings.
- Monitor project timelines, budgets, and deliverables to ensure alignment with client expectations.
- Conduct regular business reviews with clients to assess performance and identify opportunities.
- Collaborate with sales and technical teams to create proposals, presentations, and contracts.
- Stay updated on industry trends and emerging technologies to provide informed recommendations.
Qualifications
- Bachelor's degree in Business, Information Technology, or a related field.
- Proven experience in account management, sales, or business development within the IT sector.
- Strong understanding of IT solutions, including cloud computing, cybersecurity, and enterprise software.
- Excellent communication, negotiation, and presentation skills.
- Ability to build and maintain strong client relationships.
- Analytical mindset with a focus on problem-solving and strategic planning.
- Familiarity with CRM tools and project management software.
- Willingness to travel occasionally for client meetings and industry events.