job description
Join SEGi University as an International Office Administrator and play a pivotal role in shaping the future of global education. Based in the vibrant heart of Bali, this executive position offers a unique opportunity to support international operations, foster cross-cultural collaboration, and ensure seamless administrative processes for students, faculty, and partners worldwide.
At SEGi University, we believe in unlocking "The Best in You Made Possible". As part of our dynamic team, you will contribute to creating an inclusive, efficient, and innovative environment that empowers international students and staff to thrive. This role is ideal for a detail-oriented professional with a passion for education and global engagement.
Bali’s strategic location as a hub for international education and its rich cultural diversity make it the perfect setting for this role. Whether you're coordinating visa processes, managing partnerships, or enhancing student experiences, your work will have a lasting impact on our university’s global reputation.
Responsibility
- Oversee and manage daily administrative operations of the International Office, ensuring compliance with university policies and local/regional regulations.
- Coordinate visa and immigration processes for international students, faculty, and visiting scholars, liaising with government agencies and embassies as needed.
- Develop and maintain partnerships with international institutions, organizations, and educational agents to expand SEGi University’s global reach.
- Organize and facilitate international student orientation programs, cultural integration activities, and academic support initiatives.
- Manage student records, documentation, and reporting systems to ensure accuracy and confidentiality.
- Serve as the primary point of contact for international inquiries, providing timely and professional responses to students, parents, and partners.
- Collaborate with academic departments to support international curriculum development, exchange programs, and joint research initiatives.
- Monitor and analyze international office performance metrics, proposing improvements to enhance efficiency and student satisfaction.
Qualifications
- Bachelor’s degree in Business Administration, International Relations, Education Management, or a related field. Master’s degree is a plus.
- Minimum 5 years of experience in international office administration, student services, or a similar role within an educational institution or multinational organization.
- Proven expertise in visa and immigration procedures, particularly for international students in Indonesia or Southeast Asia.
- Excellent communication skills in English (written and verbal); proficiency in additional languages (e.g., Mandarin, Malay) is advantageous.
- Strong organizational, leadership, and problem-solving abilities with a keen eye for detail.
- Familiarity with student information systems (SIS), CRM tools, and data management software.
- Cultural sensitivity and experience working in multicultural environments.
- Ability to work independently, manage multiple priorities, and meet tight deadlines in a fast-paced setting.