job description
Join Carsome, Southeast Asia’s leading digital automotive platform, as a Branch Support Executive – Loan Processing in the vibrant heart of Badung, Bali. This role is pivotal in ensuring seamless loan processing operations, supporting our branch teams, and delivering exceptional service to our customers and partners.
As part of our dynamic administrative team, you will play a key role in streamlining loan documentation, verifying applicant details, and coordinating with financial institutions to expedite approvals. Your organizational skills and attention to detail will directly contribute to enhancing operational efficiency and customer satisfaction.
Based in one of Bali’s most strategic business hubs, you’ll enjoy a collaborative work environment, professional growth opportunities, and the chance to be part of a company revolutionizing the automotive industry. If you thrive in a fast-paced setting and have a passion for process optimization, this is your opportunity to make an impact.
Responsibility
- Process and verify loan applications, ensuring all documentation is complete and compliant with company and regulatory standards.
- Liaise with banks, financial institutions, and internal teams to facilitate timely loan approvals and disbursements.
- Maintain accurate records of loan transactions, applicant details, and processing timelines in the company’s database.
- Assist branch teams with administrative tasks, including data entry, file management, and report generation.
- Monitor loan processing workflows, identify bottlenecks, and propose solutions to improve efficiency.
- Provide exceptional customer service by addressing inquiries related to loan status, requirements, and processing timelines.
- Ensure confidentiality and security of sensitive financial and personal data in accordance with company policies.
- Collaborate with the compliance team to adhere to local and national financial regulations.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
- Minimum 2 years of experience in loan processing, administrative support, or a similar role, preferably in the automotive or financial services industry.
- Strong understanding of loan documentation, verification processes, and financial terminology.
- Proficient in Microsoft Office Suite (Excel, Word) and familiar with CRM or loan management software.
- Excellent organizational, time-management, and multitasking abilities with a keen eye for detail.
- Effective communication skills in English (written and verbal) to interact with internal and external stakeholders.
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
- High ethical standards and commitment to maintaining data confidentiality.