job description
Join our dynamic team as an Internal Technical Support Specialist and play a pivotal role in ensuring seamless operations and exceptional customer service. This position is ideal for a detail-oriented professional with a passion for technical support, data analysis, and customer engagement. You will be responsible for managing quotations, analyzing data, handling customer inquiries, and contributing to tender meetings, all while maintaining high standards of efficiency and accuracy.
Based in the vibrant regions of Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this role offers a unique opportunity to work in a collaborative environment while enjoying the benefits of a tropical work-life balance. If you are a proactive problem-solver with strong technical and communication skills, we invite you to apply and grow with us.
Responsibility
- Provide technical support and assistance to internal teams and customers, ensuring timely resolution of issues.
- Prepare and manage quotations, ensuring accuracy and compliance with company policies.
- Conduct data analysis to identify trends, generate insights, and support decision-making processes.
- Handle customer calls and inquiries, delivering exceptional service and maintaining customer satisfaction.
- Generate and present monthly reports, highlighting key metrics and performance indicators.
- Participate in tender meetings, providing technical input and supporting the preparation of proposals.
- Collaborate with cross-functional teams to streamline operations and improve efficiency.
- Maintain up-to-date knowledge of industry trends and best practices in technical support.
Qualifications
- Bachelor's degree in Engineering, Information Technology, or a related field.
- Proven experience in technical support, data analysis, or a similar role.
- Strong analytical skills with the ability to interpret complex data and generate actionable insights.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
- Familiarity with CRM systems and technical support tools is a plus.