job description
Join ReSource Pro, a global leader in insurance process outsourcing, as an Insurance Client Support Specialist for our US Account Operations team. This is a unique opportunity to work remotely from the stunning island of Bali while providing exceptional service to US-based insurance clients. As a key member of our team, you'll bridge the gap between clients and operations, ensuring smooth communication and efficient resolution of insurance-related inquiries.
In this role, you'll leverage your customer service expertise and insurance knowledge to support policyholders, agents, and internal teams. You'll work in a dynamic, English-speaking environment with a focus on professionalism, accuracy, and client satisfaction. This position is perfect for detail-oriented individuals who thrive in a fast-paced setting and are passionate about delivering outstanding customer experiences.
ReSource Pro offers a collaborative work culture, competitive compensation, and opportunities for professional growth. As a remote employee in Bali, you'll enjoy the flexibility of working from paradise while contributing to a global organization. If you're looking for a rewarding career in insurance support with the freedom to work from one of the world's most desirable locations, we want to hear from you!
This is a full-time, permanent position with standard US business hours (evening shifts in Bali time). We provide comprehensive training, competitive benefits, and a supportive team environment to help you succeed in this role.
Responsibility
- Serve as the primary point of contact for US insurance clients, addressing inquiries via phone, email, and chat with professionalism and efficiency
- Process and resolve client requests related to policy information, claims status, billing inquiries, and coverage details
- Collaborate with underwriting, claims, and other internal teams to ensure accurate and timely resolution of client issues
- Maintain detailed records of client interactions and transactions in our CRM system
- Identify opportunities to improve client satisfaction and operational efficiency through feedback and process suggestions
- Adhere to strict compliance and data security protocols when handling sensitive insurance information
- Participate in team meetings and training sessions to stay updated on product knowledge and industry trends
- Provide backup support to other team members during peak periods or absences
Qualifications
- Minimum 2 years of experience in customer service, preferably in insurance, financial services, or call center operations
- Excellent command of English (written and verbal) with strong communication skills
- Basic understanding of insurance principles (life, health, or property & casualty) is a plus
- Proficient in Microsoft Office Suite and comfortable learning new software systems
- Strong problem-solving skills and ability to work independently in a remote setting
- High attention to detail and commitment to accuracy in data handling
- Ability to work evening shifts (US business hours) with flexibility for occasional overtime
- Reliable high-speed internet connection and a quiet workspace for remote work