job description
Join enablesGROUP, a dynamic leader in eCommerce solutions, as a Customer Service Specialist (Hybrid) and become the voice of our brand in Bali, Indonesia. In this role, youâll play a pivotal part in delivering exceptional customer experiences, resolving inquiries, and fostering long-term loyalty for our growing eCommerce platforms. Whether youâre based in Canggu, Ubud, Denpasar, or another vibrant location in Bali, this hybrid role offers the flexibility to work remotely while collaborating with a passionate team dedicated to innovation and customer satisfaction.
As a Customer Service Specialist, youâll be the first point of contact for customers, ensuring their journey with our brand is seamless, positive, and memorable. From managing orders and addressing inquiries to resolving complex issues with empathy and efficiency, your work will directly impact customer retention and brand reputation. If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about delivering top-tier service, this is your opportunity to grow with a company that values your contributions and invests in your professional development.
At enablesGROUP, we believe in empowering our team with the tools and support they need to succeed. Youâll receive comprehensive training, access to cutting-edge customer service technologies, and a collaborative culture that encourages creativity and growth. Plus, with a competitive salary range of IDR 5,500,000 â IDR 7,500,000 per month, this role offers financial stability while allowing you to enjoy the unique lifestyle that Bali has to offer.
If youâre ready to take your customer service career to the next level in one of the worldâs most beautiful destinations, weâd love to hear from you. Apply today and become part of a team thatâs redefining eCommerce customer support!
Responsibility
- Provide exceptional customer support via email, chat, and phone for eCommerce platforms, ensuring timely and accurate responses to inquiries.
- Manage and resolve customer issues related to orders, returns, refunds, and product inquiries with professionalism and empathy.
- Collaborate with cross-functional teams, including logistics, sales, and marketing, to ensure seamless customer experiences.
- Monitor and track customer interactions using CRM tools, maintaining detailed records of inquiries and resolutions.
- Identify trends in customer feedback and escalate recurring issues to management for process improvements.
- Assist in creating and updating FAQs, knowledge base articles, and customer support documentation.
- Upsell and cross-sell products or services when appropriate, contributing to revenue growth.
- Participate in team meetings and training sessions to stay updated on product knowledge and customer service best practices.
Qualifications
- Minimum of 1-2 years of experience in customer service, preferably in eCommerce, retail, or call center environments.
- Excellent communication skills in English, both written and verbal, with the ability to convey information clearly and professionally.
- Strong problem-solving skills and a customer-first mindset, with the ability to handle challenging situations with patience and diplomacy.
- Proficiency in using CRM software, helpdesk tools, and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently in a remote or hybrid setting while maintaining productivity and accountability.
- Basic understanding of eCommerce platforms, order management systems, and customer support metrics (e.g., CSAT, NPS).
- High school diploma or equivalent; additional certifications in customer service or related fields are a plus.
- Availability to work flexible hours, including weekends or evenings, based on business needs.