job description
Join 3o BPO Incorporated as a Customer Service Representative (CSR) in a dynamic blended role, where your passion for problem-solving and customer engagement will drive exceptional service delivery. This is a unique opportunity to work in a fast-paced, multichannel environment, handling both inbound and outbound interactions to ensure seamless customer experiences.
Based in the vibrant regions of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you’ll collaborate with a diverse team to resolve inquiries, provide tailored solutions, and build lasting customer relationships. Whether through phone, email, or chat, your role is pivotal in maintaining our reputation for excellence in customer care.
At 3o BPO, we invest in your growth with comprehensive training, competitive compensation (₱18,000–₱21,000/month), and a supportive work culture. If you’re a motivated, solutions-oriented professional with a knack for communication, we’d love to hear from you!
Responsibility
- Handle inbound and outbound customer interactions via phone, email, and live chat with professionalism and empathy.
- Resolve customer inquiries, complaints, and requests efficiently and accurately, ensuring first-contact resolution where possible.
- Maintain detailed records of customer interactions, transactions, and follow-ups in CRM systems.
- Collaborate with cross-functional teams to escalate complex issues and provide timely updates to customers.
- Upsell or cross-sell products/services when appropriate, aligning solutions with customer needs.
- Adhere to company policies, scripts, and compliance standards while delivering personalized service.
- Meet or exceed performance metrics (e.g., response time, CSAT, resolution rate) and participate in quality assurance reviews.
- Stay updated on product knowledge, promotions, and industry trends to provide accurate information.
Qualifications
- Minimum high school diploma; college degree or vocational training in customer service, communications, or related fields is a plus.
- Proven experience (1+ years) in customer service, call centers, or sales in a blended role (inbound/outbound).
- Excellent English communication skills (verbal and written) with a neutral accent and clear diction.
- Strong problem-solving and multitasking abilities with a customer-first mindset.
- Proficiency in CRM software (e.g., Zendesk, Salesforce) and Microsoft Office tools.
- Ability to work flexible shifts, including weekends or holidays, as per business needs.
- Demonstrated resilience and adaptability in high-pressure environments.
- Familiarity with BPO industry standards and data privacy regulations (e.g., GDPR) is advantageous.