job description
Are you an meticulous and service-oriented professional with a passion for the insurance industry? Office Beacon, a global leader in business process outsourcing, is seeking a dedicated Insurance Benefits Administrator to join our dynamic team in Angeles City, Pampanga. This pivotal back-office role is perfect for someone who thrives on ensuring smooth benefits administration, maintaining precise client data, and providing exceptional support to account management teams. If you possess a strong understanding of insurance operations and are proficient with Agency Management Systems (AMS), we invite you to contribute to our mission of delivering unparalleled service to our clients.
As an Insurance Benefits Administrator, you will be at the heart of our operations, managing the intricate details of client benefits, from enrollment to ongoing policy maintenance. Your expertise will be crucial in processing changes, handling inquiries, and ensuring data integrity across various insurance products. This role demands a high level of accuracy, attention to detail, and the ability to work collaboratively to support our client's diverse needs. You'll be instrumental in supporting our account managers by providing critical back-end support, allowing them to focus on client relationships while you ensure the administrative backbone is robust and reliable.
At Office Beacon, we pride ourselves on fostering a supportive and growth-oriented environment. We offer opportunities for continuous learning and career advancement, recognizing that our employees are our greatest asset. Join a company that values your expertise in insurance back office operations and benefits administration, and be a part of a team that is redefining efficiency and excellence in the BPO sector. If you're ready to take the next step in your career and apply your skills in a challenging yet rewarding role, we encourage you to apply today!
Responsibility
- Manage and process client insurance benefits enrollment, changes, and terminations with high accuracy.
- Maintain and update comprehensive client and policy information within Agency Management Systems (AMS).
- Assist account managers with administrative tasks, including preparing reports and client correspondence.
- Serve as a back-office point of contact for routine inquiries related to policy status, benefits coverage, and claims process support.
- Liaise with insurance carriers to resolve discrepancies, gather information, and ensure timely processing of requests.
- Ensure all benefits administration activities comply with relevant industry regulations and internal policies.
- Support policy renewal processes and new business application submissions.
- Conduct regular data audits to ensure the integrity and accuracy of all managed information.
Qualifications
- At least 2-3 years of proven experience in an insurance back office or benefits administration role.
- Demonstrable proficiency with Agency Management Systems (AMS) such as Applied Epic, Vertafore, or similar platforms.
- Solid understanding of various insurance products, terminology, and benefits administration processes.
- Exceptional attention to detail and strong organizational skills with the ability to manage multiple priorities.
- Excellent written and verbal communication skills, with a professional and client-focused approach.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work effectively both independently and as a collaborative team member.
- Bachelor's degree in Business Administration, Finance, or a related field is preferred; relevant experience may substitute.