job description
Join Nidec, a global leader in motor and motion control solutions, as an Inside Service Sales Coordinator for our dynamic Southeast Asia (SEA) Region. In this pivotal role, you will drive the efficiency and growth of our service business flow, ensuring seamless coordination between customers, internal teams, and regional partners.
Based in the vibrant hub of Badung, Bali, you will play a key role in enhancing customer satisfaction, optimizing service delivery, and contributing to Nidec’s mission of innovation and excellence. This is an exceptional opportunity for a detail-oriented, customer-focused professional to thrive in a fast-paced, international environment.
If you are passionate about sales coordination, service excellence, and building long-term client relationships, we invite you to apply and be part of a company that powers progress across industries worldwide.
Responsibility
- Manage and coordinate the end-to-end service business flow for the SEA Region, ensuring timely and accurate order processing, invoicing, and delivery.
- Act as the primary point of contact for customer inquiries, providing professional and prompt responses to service requests, quotes, and technical support needs.
- Collaborate with internal teams (e.g., logistics, engineering, finance) to resolve customer issues and streamline service operations.
- Develop and maintain strong relationships with key clients, distributors, and regional partners to drive service sales growth.
- Prepare and analyze sales reports, forecasts, and performance metrics to identify trends and improvement opportunities.
- Coordinate service contracts, warranties, and maintenance agreements to ensure compliance and customer satisfaction.
- Assist in the preparation of proposals, presentations, and marketing materials to support sales initiatives.
- Stay updated on product knowledge, industry trends, and competitive offerings to provide informed recommendations to clients.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field; or equivalent work experience.
- Minimum 3 years of experience in inside sales, customer service, or sales coordination, preferably in the industrial, manufacturing, or engineering sectors.
- Proven ability to manage multiple priorities in a fast-paced environment with strong organizational and time-management skills.
- Excellent communication and interpersonal skills, with fluency in English (written and verbal). Additional SEA languages (e.g., Bahasa Indonesia, Mandarin) are a plus.
- Proficiency in CRM software (e.g., Salesforce, SAP), Microsoft Office Suite, and ERP systems.
- Strong problem-solving and negotiation skills, with a customer-centric approach.
- Familiarity with service contracts, technical specifications, and after-sales support processes.
- Ability to work independently and collaboratively in a multicultural, remote, or hybrid team setting.