job description
Join Elitez Group as an Indoor Sales Coordinator in the vibrant heart of Bali! This is a unique opportunity to play a pivotal role in driving sales efficiency and customer satisfaction in a dynamic, fast-paced environment. As the bridge between our valued clients and suppliers, you will ensure seamless order processing, timely deliveries, and exceptional service—all while contributing to the growth of a leading organization in the region.
Based in Badung, you’ll work in a collaborative setting where your organizational skills and customer-centric approach will directly impact business success. Whether you're coordinating with internal teams, managing customer inquiries, or optimizing sales workflows, your role will be instrumental in maintaining our reputation for reliability and excellence.
If you thrive in a structured yet innovative environment and have a passion for sales coordination, this is your chance to advance your career with a company that values dedication and results.
Responsibility
- Manage and process customer orders accurately and efficiently, ensuring all details are verified and documented.
- Coordinate with suppliers, logistics teams, and internal departments to ensure on-time order fulfillment and delivery.
- Liaise with clients to confirm order specifications, address inquiries, and provide updates on order status.
- Monitor inventory levels and communicate with procurement teams to prevent stock shortages or delays.
- Prepare and maintain sales reports, tracking order volumes, delivery times, and customer feedback for continuous improvement.
- Resolve any order-related issues or discrepancies promptly, ensuring customer satisfaction and retention.
- Collaborate with the sales team to identify upsell and cross-sell opportunities during order processing.
- Utilize CRM or ERP systems to input, track, and analyze sales data for better decision-making.
Qualifications
- Minimum 2 years of experience in sales coordination, customer service, or a related administrative role.
- Strong organizational and multitasking skills with the ability to manage multiple orders and deadlines simultaneously.
- Excellent communication and interpersonal skills to build rapport with clients and suppliers.
- Proficiency in Microsoft Office (Excel, Word) and experience with CRM/ERP software is a plus.
- Detail-oriented with a problem-solving mindset to handle order discrepancies and logistical challenges.
- Fluency in English (written and verbal); additional language skills (e.g., Indonesian, Mandarin) are advantageous.
- Ability to work independently and as part of a team in a fast-paced environment.
- Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.