job description
Join Asia Food City Management Sdn Bhd as a Hub Operations Supervisor and take the lead in driving operational excellence in our dynamic hub environment. We are looking for a passionate and results-driven professional to oversee daily operations, lead high-performing teams, and ensure seamless execution of processes. This role offers a unique opportunity to make a significant impact in the hospitality and tourism sector while working in a collaborative and fast-paced setting.
As a Hub Operations Supervisor, you will play a pivotal role in maintaining operational efficiency, optimizing workflows, and fostering a culture of continuous improvement. Your leadership will be instrumental in ensuring that our hub operations run smoothly, meeting both company standards and customer expectations. If you thrive in a challenging environment and are eager to contribute to a growing organization, this is the perfect role for you.
Responsibility
- Oversee daily hub operations, ensuring adherence to company policies, procedures, and quality standards.
- Lead, mentor, and develop a team of operational staff, fostering a culture of accountability and high performance.
- Monitor and optimize workflow processes to enhance efficiency, reduce costs, and improve service delivery.
- Coordinate with cross-functional teams, including logistics, inventory, and customer service, to ensure seamless operations.
- Conduct regular audits and inspections to identify areas for improvement and implement corrective actions.
- Ensure compliance with health, safety, and regulatory requirements within the hub environment.
- Prepare and present operational reports, analyzing key performance indicators (KPIs) to senior management.
- Resolve operational challenges and escalations promptly, ensuring minimal disruption to business activities.
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, Logistics, or a related field.
- Proven experience in operations management, preferably in the hospitality, tourism, or retail sectors.
- Strong leadership and team management skills, with a track record of developing high-performing teams.
- Excellent problem-solving and decision-making abilities, with a focus on operational efficiency.
- Proficiency in using operational management software and tools (e.g., ERP, inventory management systems).
- Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.
- Knowledge of health, safety, and regulatory compliance standards in a hub or warehouse environment.
- Ability to work under pressure, manage multiple priorities, and meet tight deadlines.