job description
Join Accenture, a global leader in consulting and professional services, and take your HR career to the next level in the vibrant and dynamic setting of Bali, Indonesia. As an HR Service Delivery Associate Manager, you will play a pivotal role in driving operational excellence, enhancing employee experience, and optimizing HR processes for one of the worldâs most innovative organizations.
This is a unique opportunity to work in a fast-paced, collaborative environment where your strategic insights and leadership will shape the future of HR service delivery. Enjoy a streamlined recruitment process and the chance to grow within a stable, forward-thinking company that values diversity, inclusion, and continuous learning.
Bali offers an unparalleled work-life balance with its stunning landscapes, rich culture, and thriving expat communityâmaking it the perfect backdrop for a rewarding career.
Responsibility
- Lead and manage HR service delivery operations, ensuring seamless execution of HR processes and policies.
- Oversee end-to-end employee lifecycle management, from onboarding to offboarding, with a focus on efficiency and compliance.
- Collaborate with cross-functional teams to implement HR technology solutions and process improvements.
- Monitor and analyze HR metrics to identify trends, gaps, and opportunities for service enhancement.
- Act as a primary point of contact for escalated HR inquiries, providing timely and effective resolutions.
- Develop and maintain strong relationships with internal stakeholders to align HR services with business objectives.
- Drive employee engagement initiatives and ensure a positive experience across all HR touchpoints.
- Stay updated on global HR best practices and local labor laws to ensure compliance and mitigate risks.
Qualifications
- Bachelorâs degree in Human Resources, Business Administration, Psychology, or a related field. Masterâs degree is a plus.
- Minimum of 5 years of progressive experience in HR service delivery, shared services, or HR operations.
- Proven leadership skills with experience managing teams and HR projects in a fast-paced environment.
- Strong knowledge of HRIS (e.g., Workday, SAP SuccessFactors) and other HR technologies.
- Excellent communication, problem-solving, and stakeholder management skills.
- Familiarity with Indonesian labor laws and regulations (preferred but not mandatory).
- Ability to work independently, prioritize tasks, and meet deadlines in a dynamic setting.
- Certifications in HR (e.g., SHRM, PHR, CIPD) are highly advantageous.