job description
Join TGServices as a Housekeeping Team Leader in the heart of Bali’s most prestigious hospitality destinations. We are a company built on the values of Tapat & Ganap na Serbisyo (Loyal and Complete Service), offering a dynamic work environment where your leadership can shine. Enjoy competitive compensation, comprehensive medical benefits (HMO), life insurance, and all government-mandated benefits while contributing to world-class guest experiences.
As a Housekeeping Team Leader, you will oversee a team of dedicated professionals, ensuring impeccable cleanliness and service standards across luxury resorts, villas, or hotels. Your role is pivotal in maintaining the reputation of our clients’ properties, where attention to detail and operational excellence are non-negotiable.
Bali’s thriving tourism industry offers unparalleled opportunities for career growth in hospitality. Whether you’re based in the cultural hub of Ubud, the vibrant beaches of Canggu, or the opulent resorts of Nusa Dua, your work will directly impact guest satisfaction and operational success.
Responsibility
- Lead and supervise a team of housekeeping staff, ensuring efficient daily operations and adherence to service standards.
- Inspect guest rooms, public areas, and back-of-house spaces to maintain the highest levels of cleanliness and presentation.
- Develop and implement housekeeping schedules, workflows, and inventory management for cleaning supplies and amenities.
- Train, mentor, and evaluate staff performance, fostering a culture of accountability and continuous improvement.
- Coordinate with front office and maintenance teams to address guest requests, room readiness, and facility issues promptly.
- Monitor and report on housekeeping budgets, including labor costs and supply expenditures, while optimizing resource allocation.
- Ensure compliance with health, safety, and sanitation regulations, including COVID-19 protocols where applicable.
- Handle guest complaints or special requests with professionalism, escalating issues as needed to maintain guest satisfaction.
Qualifications
- Minimum 3 years of experience in housekeeping, with at least 1 year in a supervisory or leadership role within the hospitality industry.
- Proven ability to manage teams, delegate tasks, and maintain high productivity in fast-paced environments.
- Strong knowledge of housekeeping standards, cleaning techniques, and chemical safety for luxury properties.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Detail-oriented with a proactive approach to problem-solving and guest service.
- Proficiency in using property management systems (PMS) or housekeeping software is advantageous.
- Flexibility to work rotating shifts, including weekends and holidays, as required by operational needs.
- Certification in hospitality management or related fields is a strong asset.