job description
Are you a detail-oriented hospitality professional with a passion for service excellence? Advanced Prestige Sdn Bhd is seeking a dedicated Housekeeping Supervisor to join our team at the prestigious The Magellan Sutera Resort in Kota Kinabalu.
In this pivotal role, you will be the heartbeat of our guest experience, leading a team of housekeeping staff to ensure our luxury accommodations exceed industry standards. We are looking for a proactive leader who understands that cleanliness, organization, and a keen eye for detail are the cornerstones of guest satisfaction in the hospitality industry. If you thrive in a fast-paced environment and take pride in delivering a 'wow' factor to every guest room, we want to hear from you.
As a supervisor, you will not only oversee daily cleaning operations but also mentor your team to grow their technical skills, ensuring that every shift runs smoothly and efficiently. This is an excellent opportunity to advance your career within one of Sabah's premier resort environments, working with a team committed to excellence.
Responsibility
- Supervise daily housekeeping operations to ensure guest rooms meet the highest standards of cleanliness and presentation.
- Inspect rooms to ensure compliance with the hotel's luxury quality control checklists.
- Coordinate staff schedules, floor assignments, and manage workflow to maximize productivity.
- Train, mentor, and motivate housekeeping staff to maintain high service levels and safety protocols.
- Monitor inventory of cleaning supplies and linen, reporting shortages or maintenance issues promptly.
- Handle guest requests and complaints efficiently, ensuring a swift and professional resolution.
- Conduct regular walkthroughs to ensure all public areas and guest rooms adhere to health and safety standards.
Qualifications
- Minimum 2 years of experience in housekeeping operations, ideally within the hospitality or resort sector.
- Strong leadership capabilities with the ability to manage and motivate a diverse team.
- Excellent attention to detail and a high standard of personal presentation.
- Proficiency in basic computer systems for report generation and inventory tracking.
- Strong communication skills in Malay and English.
- Ability to work a flexible schedule, including weekends and public holidays as required.
- Physical stamina to handle the demands of a fast-paced resort housekeeping environment.