job description
Join the prestigious St. Regis Hotels & Resorts team in Bali as a Housekeeping Supervisor and play a pivotal role in maintaining the impeccable standards of luxury and cleanliness that define our brand. In this dynamic position, you will oversee a team of dedicated housekeeping professionals, ensuring every guest room, public area, and facility meets our world-class quality benchmarks.
Based in the heart of Baliâs most exclusive destinationsâsuch as Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, or Kutaâyou will contribute to creating unforgettable experiences for our discerning guests. Your leadership will ensure operational excellence, efficiency, and a seamless guest experience from check-in to check-out.
If you are a detail-oriented leader with a passion for hospitality and a commitment to excellence, we invite you to apply and become part of a team that redefines luxury service in one of the worldâs most sought-after travel destinations.
Responsibility
- Inspect guest rooms, suites, public areas, pools, and other facilities to ensure they meet St. Regisâ rigorous cleanliness and presentation standards.
- Supervise, train, and mentor housekeeping staff to deliver consistent, high-quality service.
- Monitor and manage room status reports, including sold rooms, out-of-order rooms, and maintenance requests.
- Coordinate with front desk and maintenance teams to address guest requests and resolve issues promptly.
- Ensure compliance with health, safety, and sanitation protocols in all areas under housekeepingâs purview.
- Maintain inventory of cleaning supplies and amenities, ordering replacements as needed to avoid shortages.
- Implement and enforce standard operating procedures (SOPs) for cleaning, linen management, and waste disposal.
- Conduct regular performance evaluations and provide constructive feedback to team members.
Qualifications
- Minimum of 3 years of experience in housekeeping, with at least 1 year in a supervisory role within a luxury hotel or resort.
- Proven ability to lead and motivate a team in a fast-paced, high-pressure environment.
- Strong attention to detail and a keen eye for cleanliness, organization, and aesthetic presentation.
- Excellent communication and interpersonal skills, with fluency in English (additional languages are a plus).
- Knowledge of housekeeping software and property management systems (PMS) is advantageous.
- Ability to work flexible hours, including weekends, holidays, and evening shifts, as required.
- Certification in hospitality management or a related field is preferred.
- Commitment to upholding the highest standards of guest satisfaction and service excellence.