job description
Join Winford Manila Resort and Casino as a Housekeeping Supervisor and lead a dynamic team in maintaining world-class cleanliness and guest satisfaction in one of Bali’s most prestigious hospitality destinations. This role offers a unique opportunity to oversee daily operations, ensure seamless service delivery, and uphold the highest standards of luxury and efficiency in a fast-paced resort environment.
As a key member of our housekeeping leadership, you will play a pivotal role in training, motivating, and coordinating staff to deliver exceptional guest experiences. Your expertise in operational management, attention to detail, and commitment to excellence will directly contribute to the resort’s reputation for impeccable service.
Based in the vibrant heart of Denpasar, Bali, this position is ideal for experienced hospitality professionals seeking a rewarding career in a high-energy, guest-centric setting. Competitive compensation, professional growth opportunities, and a collaborative work culture await the right candidate.
Responsibility
- Supervise and coordinate daily housekeeping operations to ensure adherence to resort standards and guest expectations.
- Lead, train, and mentor a team of housekeeping staff, fostering a culture of accountability, efficiency, and excellence.
- Inspect guest rooms, public areas, and back-of-house spaces to verify cleanliness, maintenance, and compliance with health and safety protocols.
- Manage inventory of cleaning supplies, linens, and amenities, ensuring cost-effective usage and timely restocking.
- Develop and implement standard operating procedures (SOPs) for housekeeping tasks, including deep cleaning, room turnover, and emergency response.
- Collaborate with front desk, maintenance, and management teams to address guest requests, resolve issues, and maintain seamless operations.
- Monitor staff performance, conduct evaluations, and provide constructive feedback to drive continuous improvement.
- Prepare reports on occupancy rates, staff productivity, and operational challenges for senior management review.
Qualifications
- Minimum 3+ years of experience in housekeeping supervision or management within a luxury hotel, resort, or casino.
- Proven leadership skills with the ability to manage and inspire a diverse team in a high-pressure environment.
- Strong knowledge of housekeeping best practices, sanitation standards, and OSHA/health regulations.
- Excellent communication and interpersonal skills, with fluency in English (additional languages a plus).
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Detail-oriented with exceptional organizational and time-management abilities.
- Flexibility to work rotating shifts, including weekends, holidays, and on-call duties as needed.
- Diploma or degree in Hospitality Management or related field is preferred.