job description
Join a world-class hospitality team in the heart of Bali and play a pivotal role in creating unforgettable guest experiences. As a Housekeeping Supervisor, you will lead a dedicated team to ensure the highest standards of cleanliness, comfort, and luxury in our premium accommodations. This is your opportunity to contribute to an environment where every detail matters, and every guest feels at home.
Bali’s vibrant tourism industry offers a dynamic and rewarding career path for professionals passionate about service excellence. Whether you’re overseeing room preparations, coordinating with other departments, or training staff, your leadership will directly impact guest satisfaction and operational success.
We are looking for a proactive, detail-oriented individual with a passion for hospitality and a commitment to maintaining impeccable standards. If you thrive in a fast-paced, collaborative environment and take pride in delivering exceptional service, this role is for you.
Responsibility
- Supervise and coordinate the daily activities of the housekeeping team to ensure efficient and high-quality service.
- Inspect guest rooms, public areas, and back-of-house spaces to maintain cleanliness and adherence to brand standards.
- Train, mentor, and motivate housekeeping staff to deliver consistent, top-tier service.
- Manage inventory of cleaning supplies and amenities, ensuring adequate stock levels and cost control.
- Collaborate with front desk and maintenance teams to address guest requests and resolve issues promptly.
- Implement and enforce health, safety, and sanitation protocols in compliance with industry regulations.
- Monitor and report on housekeeping performance metrics, including room turnover times and guest feedback.
- Assist in budget preparation and expense management for the housekeeping department.
Qualifications
- Minimum 2-3 years of experience in housekeeping, with at least 1 year in a supervisory role within the hospitality industry.
- Proven ability to lead and develop a team in a high-volume, fast-paced environment.
- Strong knowledge of housekeeping operations, including cleaning techniques, chemical safety, and inventory management.
- Excellent communication and interpersonal skills to interact with guests, staff, and management.
- Attention to detail and a commitment to maintaining the highest standards of cleanliness and presentation.
- Ability to work flexible hours, including weekends and holidays, to meet operational demands.
- Familiarity with property management systems (PMS) and housekeeping software is a plus.
- Fluency in English; additional languages (e.g., Indonesian, Mandarin) are advantageous.