job description
Join Gaya Centre Hotel as a Housekeeping Supervisor and lead our dedicated team in maintaining the highest standards of cleanliness and guest satisfaction. Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this role offers a unique opportunity to contribute to the exceptional hospitality experience that our hotel is renowned for.
As a Housekeeping Supervisor, you will oversee all housekeeping operations, ensuring that every guest enjoys a pristine and welcoming environment. Your leadership will be key in training, motivating, and managing our housekeeping staff to deliver outstanding service. If you are passionate about hospitality, detail-oriented, and thrive in a dynamic team environment, we invite you to apply and become a valued member of our team.
Responsibility
- Supervise and coordinate the daily activities of the housekeeping team to ensure efficient and high-quality service.
- Inspect guest rooms, public areas, and back-of-house spaces to maintain the hotel’s cleanliness and hygiene standards.
- Train, mentor, and evaluate housekeeping staff to ensure adherence to hotel policies and procedures.
- Manage inventory and order supplies to ensure adequate stock levels for housekeeping operations.
- Address guest complaints or concerns promptly and professionally to ensure guest satisfaction.
- Collaborate with other departments to coordinate housekeeping services for events and special requests.
- Implement and enforce health and safety regulations to create a safe working environment.
- Prepare reports on housekeeping activities, including staff performance and operational challenges.
Qualifications
- Proven experience in a housekeeping supervisory role within the hospitality industry.
- Strong leadership and team management skills with the ability to motivate and inspire staff.
- Excellent attention to detail and a commitment to maintaining high standards of cleanliness.
- Effective communication and interpersonal skills to interact with guests and staff professionally.
- Knowledge of health and safety regulations related to housekeeping operations.
- Ability to work flexible hours, including weekends and holidays, as required.
- Proficiency in using housekeeping management software and basic computer skills.
- Fluency in English; additional languages are a plus.