job description
Join TTEC as a Hotel Reservation Specialist and become part of a dynamic team dedicated to delivering exceptional customer experiences in the hospitality industry. Based in beautiful Bali, you’ll play a key role in managing hotel bookings, ensuring guest satisfaction, and contributing to the success of our global clients.
This is a fantastic opportunity to grow your career in customer service while enjoying the vibrant culture and lifestyle of Bali. With competitive compensation, professional development, and a supportive work environment, TTEC is the ideal place to build your future.
Why Apply?
- Competitive salary and benefits package
- Opportunities for career advancement
- Training and development programs
- Work in a collaborative and inclusive environment
- Experience the unique work-life balance of Bali
Responsibility
- Handle inbound and outbound calls to assist guests with hotel reservations, modifications, and cancellations.
- Provide accurate information about hotel amenities, pricing, and availability.
- Resolve customer inquiries and concerns with professionalism and efficiency.
- Maintain up-to-date knowledge of hotel policies, promotions, and loyalty programs.
- Collaborate with team members to ensure seamless service delivery.
- Document customer interactions and feedback for continuous improvement.
- Meet and exceed performance metrics, including call quality and resolution time.
- Uphold TTEC’s standards of excellence in customer service.
Qualifications
- High school diploma or equivalent; additional education in hospitality is a plus.
- Previous experience in customer service, call centers, or hospitality is preferred.
- Excellent communication skills in English, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computer systems and reservation software.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Positive attitude, team player, and commitment to delivering outstanding service.
- Willingness to work onsite in Bali.