job description
Join Ideals Recruitment as a Customer Service Officer and become part of a dynamic team dedicated to delivering exceptional service. This role offers a competitive salary of $2,500 – $3,000 per month, along with attractive benefits including transport at Lakeside, flexi benefits, and a sign-on bonus. You'll work in a 4334 shift pattern, ensuring a balanced work-life schedule while providing top-tier support to our valued clients.
Based in the vibrant regions of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this position is perfect for individuals who thrive in a fast-paced environment and are passionate about customer satisfaction. Whether you're assisting customers with inquiries, resolving issues, or ensuring seamless service delivery, your role will be pivotal in maintaining our reputation for excellence.
If you're a motivated professional with strong communication skills and a customer-centric mindset, we invite you to apply and take the next step in your career with Ideals Recruitment.
Responsibility
- Provide exceptional customer service via phone, email, and chat, ensuring timely and accurate responses to inquiries.
- Handle customer complaints and issues with professionalism, aiming for first-contact resolution.
- Maintain detailed records of customer interactions, transactions, and feedback in the company’s CRM system.
- Collaborate with internal teams to escalate and resolve complex customer issues efficiently.
- Assist in processing orders, returns, and exchanges while adhering to company policies.
- Participate in training sessions to stay updated on product knowledge and customer service best practices.
- Contribute to team goals by meeting or exceeding performance metrics, such as response time and customer satisfaction scores.
- Support promotional campaigns and initiatives by providing accurate information to customers.
Qualifications
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- Proven experience in a customer service role, preferably in a call center or retail environment.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive approach to resolving customer issues.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work in a 4334 shift pattern, including weekends and holidays as required.
- High level of patience, empathy, and a customer-first attitude.
- Team player with the ability to work independently and manage time effectively.