job description
Join Teleperformance as a Customer Expert and become the trusted voice for our retail clients! In this dynamic role, you’ll provide exceptional support by assisting customers with billing inquiries, account management, product recommendations, and service solutions. Your ability to resolve issues efficiently while identifying opportunities to enhance the customer experience will drive satisfaction and loyalty.
Based in beautiful Bali, this position offers a unique blend of professional growth and work-life balance. Whether you're working remotely or from our modern office, you’ll collaborate with a diverse team dedicated to delivering world-class service. If you’re passionate about helping others and thrive in a fast-paced environment, this is your chance to make a meaningful impact!
Responsibility
- Provide personalized assistance to customers regarding billing, account updates, and service inquiries.
- Resolve customer issues with empathy and efficiency, ensuring a positive experience.
- Recommend additional products or services tailored to customer needs.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to improve service delivery.
- Stay updated on product knowledge and company policies.
- Meet and exceed performance metrics, including response time and resolution rate.
- Contribute to a supportive team culture focused on continuous improvement.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- Proven experience in customer service, retail, or call center environments.
- Excellent communication skills in English (written and verbal).
- Strong problem-solving abilities and attention to detail.
- Proficiency in CRM software and Microsoft Office tools.
- Ability to work independently and as part of a team.
- Adaptability to changing priorities in a fast-paced setting.
- Passion for delivering outstanding customer experiences.